Captain

1. JOB DESCRIPTION

• Assign FOH staff positions during shifts (service staff, cashier, receptionist, etc.).
• Supervise appearance, attitude, and service quality of staff during the shift.
• Support and handle unexpected situations arising during working shifts.
• Personally welcome, assist, and handle customer feedback/complaints within assigned authority.
• Ensure service standards and operating procedures are strictly followed.
• Coordinate with Kitchen/Bar to ensure food and beverages are served accurately, completely, and on time.
• Guide and train new employees on work procedures and service standards.
• Coach, remind, and evaluate staff performance during the shift.
• Check pre-shift setup and end-of-shift handover (service areas, tools, equipment, POS system, etc.).
• Support the control of FOH inventory and equipment during the shift.
• Report shift operations, incidents, and customer feedback to the Restaurant Manager.
• Comply with labor regulations, food safety and hygiene standards, and fire prevention regulations.
• Act as a role model in complying with regulations, company culture, and restaurant brand image.
• Perform other tasks as assigned by management.

2. BENEFITS

• Competitive income ranging from VND 8,000,000 – 10,000,000, negotiable based on capability and experience.
• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance in accordance with regulations.
• Bonuses for public holidays, Lunar New Year (Tet), as well as performance-based and company business performance bonuses.
• Opportunities to participate in internal training programs with a clear career development path.
• Entitled to other benefits and welfare policies in accordance with the Company’s regulations.

3. REQUIREMENTS

• High sense of responsibility with a proactive working attitude.
• Calm and positive when handling pressure and customer feedback.
• Good communication and problem-solving skills.
• Good understanding of FOH operational procedures in a restaurant.
• Solid knowledge of F&B customer service standards.
• Minimum 1 year of experience as a Supervisor/Captain or equivalent position.
• Ability to work in shifts with flexible scheduling.
• Neat appearance with a professional demeanor.

4. WORKING HOURS

• 8-hour shifts, flexible rotation within the time frame 07:00 – 22:00.
• 6 working days per week (1 day off).

5. WORK LOCATIONS

• 547 Huynh Tan Phat Street, Tan Thuan Ward, Ho Chi Minh City
• 313 Nguyen Thi Thap Street, Tan My Ward, Ho Chi Minh City
• 188 Vo Van Ngan Street, Thu Duc Ward, Ho Chi Minh City

6. CONTACT INFORMATION

Email: Recruitment@menasvietnam.com
Zalo Recruitment: 0362 253 888

Please indicate: “Application for [Position Applied] – Full Name” when applying.