Customer care
Menas Gourmet • HCMC, Huế City
1. Job Description
Manage Membership Program & Customer Care
- Guide customers on membership registration, card issuance, and support card error handling.
- Monitor customer benefits, respond to feedback, and answer inquiries.
- Conduct customer satisfaction surveys and propose improvements to enhance customer experience.
Collect – Manage – Analyze Customer Data
- Collect purchase data, customer behavior, and feedback.
- Store and update CRM data in compliance with security regulations.
- Analyze customer data and recommend solutions to improve CRM/Customer Service effectiveness.
Execute Customer Care & Supermarket Marketing Programs
- Implement loyalty programs, promotions, and customer benefit campaigns.
- Support POSM setup, merchandising, sampling activities, minigames, and in-store communication.
- Measure program effectiveness and prepare periodic reports.
Complaint Handling – Support Online Sales & Delivery Operations
- Receive and resolve customer complaints promptly, coordinating with relevant departments.
- Participate in online consultation, closing orders, and tracking online/livestream orders.
- Coordinate deliveries and work with logistics partners when required.
Coordination & Administrative Tasks
- Support customer events, workshops, and activation activities (if any).
- Manage uniforms and assist with periodic stocktaking.
- Coordinate in building customer service processes and related SOPs.
- Perform other duties assigned by the Supermarket Manager.
2. Benefits
- Income up to 40,000,000 VND/month (depending on capability).
- Lunch allowance: 1,200,000 VND/month.
- Full social insurance according to Vietnamese law.
- 24/7 accident insurance.
- 13th-month salary, attractive holiday & festive bonuses.
- Team building and internal engagement activities.
- Opportunities for professional and leadership skill development training.
3. Requirements
- College degree or higher in Economics, Commerce, Business Administration, or related fields.
- Minimum 1 year of experience in CRM/Customer Service/Retail or similar roles.
- Proficient in office software.
- Strong communication & presentation skills; effective negotiation and persuasion skills.
- Excellent complaint handling and problem–solving ability.
- Pleasant appearance, friendly, professional demeanor.
- Careful, honest, highly responsible.
- Positive mindset, proactive, eager to learn and grow.
- Good teamwork skills and ability to work independently.
4. Working Hours
- 8 hours/day, 6 days/week (1 day off).
5. Work Locations
- 15A Nguyễn Hữu Thọ, Nhà Bè, Ho Chi Minh City
- 313 Nguyễn Thị Thập, Tân Mỹ Ward, Ho Chi Minh City
- 547 Huỳnh Tấn Phát, Nhà Bè, Ho Chi Minh City
- 188 Võ Văn Ngân, KP1, Thủ Đức Ward, Ho Chi Minh City
- 98 Phạm Văn Đồng, Vỹ Dạ Ward, Huế City
- 45 Phan Đăng Lưu, Cầu Kiệu Ward, Ho Chi Minh City
- 165 Trần Não, An Khánh Ward, Thủ Đức, Ho Chi Minh City
Contact Information
Email: hr@menas.vn
Zalo Recruitment: 0362 253 888
Please indicate: “Application for [Customer Service] – Full Name” when applying.
